Returns

Starting a return

Contact your account representative within 30 days of delivery to start a return. Products must be unopened, unused, and in original packaging, with all lot/batch labeling intact — unless the return is due to a defect or shipping damage. We'll confirm eligibility and issue a return authorization before anything is sent back; unauthorized returns may be refused at the dock.

For our own Future Harvest brands you can also start a request online from Warranty & RMA and follow its progress under Returns & warranty in your account.

What can't be returned

Because of how nutrients, additives, and growing media are handled and stored, some categories can only be returned if they're defective or arrived damaged — never for a simple change of mind:

• Opened or partially used liquid and powdered nutrients, additives, and concentrates
• Growing media sold by the cut, custom blend, or bulk quantity
• Clearance, closeout, or final-sale items
• Perishable or temperature-sensitive products

Damaged or incorrect shipments

Report damaged, missing, or incorrect items within 5 business days of delivery, with photos of the product and packaging where possible, so we can process a replacement or credit quickly. For freight deliveries, note any visible damage on the carrier's delivery slip before signing, if you're able to.

Warranty claims & RMAs

Pick your brand on our Warranty & RMA page. For our own Future Harvest brands you can send us a return or warranty request right there and we'll handle it. For every other brand, warranty claims go directly to the manufacturer, and the page shows their warranty period, conditions and RMA contact. Hang on to your invoice as proof of purchase.

Refunds & credit

Approved returns are issued as a credit memo applied to your account, or refunded to the original payment method on request. Restocking may apply to large or bulk-order returns that aren't due to a defect or shipping error.